Refund Policy

1. Full refund within 14 days

If you buy Plus — a one-year pass, or a yearly subscription or its renewal — and change your mind, you can request a full refund of that payment within 14 days of it, as long as no exchange has been drawn with Plus since that payment. We refund the payment in full to your original payment method, and Plus ends.

2. After 14 days, or after a draw

Once 14 days have passed, or an exchange has been drawn with Plus, the paid features have been delivered, so refunds are at our discretion. We look at these requests case by case and try to be fair — for example where something went wrong on our side — but a refund is not guaranteed.

Cancelling a subscription stops the next renewal. Plus stays on until the end of the year you have already paid for, and there are no partial refunds for the rest of that year. If you delete your account while subscribed, the subscription is cancelled immediately and is not refunded.

3. Duplicate and failed charges are always covered

Regardless of timing, we will always refund a duplicate charge or a charge made in error. If you are billed more than once for the same purchase, or charged for something you did not buy, contact us and we will return the extra amount.

4. How refunds are issued

Refunds go back to your original payment method through our payment provider. Once we approve a refund it is usually processed within a few business days, though your bank may take longer to show it. All refunds are made in USD.

5. How to request a refund

Email us at support@humbugg.com with the account email and the charge involved, and we will help.

6. Changes to this policy

We may update this refund policy over time. When we do, we will change the version and effective date shown at the top of this page.